Russell Churcher Court

This report from the Care Quality Commission (CQC) details an inspection of Russell Churcher Court, a care home providing personal care and accommodation for older people, many living with dementia. The inspection reviewed how the home performed across five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The overall findings indicate a positive improvement since the previous inspection, with the service now meeting regulatory requirements in all inspected areas. The report highlights the commitment to person-centred care and continuous improvement within the home.

On safety, the home has implemented robust systems for medication management and staff training, ensuring residents feel secure. Risk assessments are personalised and regularly reviewed to prevent harm, and the environment is well-maintained with regular safety checks. Staffing levels are sufficient, with prompt responses to call bells, and effective safeguarding procedures are in place, with staff knowledgeable about abuse prevention. Medicines are handled securely, and infection control measures are diligently followed, including specific preparations for Covid-19.

In terms of how effective the care is, residents' needs are thoroughly assessed and care plans are personalised, with staff receiving extensive training and ongoing support. Residents consistently receive good outcomes, with feedback praising the quality of care and the professionalism of the staff. Nutritional needs are well met, with varied and appealing food options, and staff are trained to support residents with specific dietary requirements, including those with dementia. The home works effectively with external healthcare professionals to ensure residents receive timely and appropriate medical support.

The caring aspect of the service is clearly a strong focus, with residents and their relatives expressing satisfaction with the staff's kindness and attentiveness. Care planning places residents and their families at the centre, respecting their individuality and choices. Residents feel well-supported to make their own decisions, and staff consistently act in their best interests, promoting their independence and dignity. The activities programme is tailored to individual needs, ensuring stimulation and engagement.

Regarding how responsive the service is, Russell Churcher Court places residents and their families at the heart of care planning, ensuring personalised support that meets individual preferences. The home actively promotes an inclusive and transparent approach to care delivery, valuing residents' feedback. There is a clear commitment to optimising residents' human rights and respecting their individuality, with a well-structured programme of activities designed for each person's stimulation.

In terms of how well-led the service is, the registered manager is highly regarded by residents and their families, described as wonderful and organised. The management team fosters an open and transparent environment, understanding their regulatory duties. Effective quality assurance processes are in place, ensuring high-quality care is consistently delivered and driving ongoing improvements. Residents and staff feel the service has improved significantly, with management being approachable and supportive.