Segensworth Road

This report from the Care Quality Commission provides an overview of Segensworth Road, a home offering care and accommodation for individuals under 65 with learning and physical disabilities. The inspection assessed the service against five key areas, aiming to determine the quality of care and support provided. The home is designed to promote independence and enable residents to live fulfilling lives, with staff focused on person-centred support and achieving positive outcomes for those they care for. The inspection found the service to be well-organised and effectively managed, with a strong emphasis on individual choice and well-being.

Regarding safety, the home ensures residents are protected from harm. Staff are well-trained to recognise and report potential abuse, and robust systems are in place for risk assessment and management. Procedures for handling finances, maintaining the building's safety, and administering medication are thorough, with incidents being investigated to prevent recurrence. The recruitment process for staff is rigorous, ensuring suitable individuals are employed, and there are adequate staffing levels to meet residents' needs.

In terms of effectiveness, the care provided consistently leads to good outcomes for residents. Staff receive comprehensive training and ongoing support, ensuring they are equipped with the necessary skills. The service actively involves residents in decisions about their care, adhering to best practice guidelines, including the Mental Capacity Act. Residents' nutritional needs are met, and the service works effectively with external healthcare professionals to support residents' overall health and well-being. The environment is adapted to meet individual needs, promoting a comfortable and homely atmosphere.

The caring aspect of the service is highlighted by the compassionate and respectful way staff interact with residents. Residents are actively involved in decisions concerning their care and are supported to maintain their independence. Dignity and privacy are paramount, with staff ensuring personal care is delivered respectfully. The service celebrates individual preferences, such as organising personalised birthday parties, demonstrating a deep understanding of each resident's needs and wishes.

Responsiveness is evident in the way the service plans and delivers personalised care that meets residents' needs and preferences. Meaningful activities are a key focus, with staff actively seeking out diverse and engaging opportunities for residents, tailored to their interests. Efforts are made to support residents in maintaining relationships and participating in community life. The acquisition of a new vehicle has significantly enhanced the ability for residents to engage in shared experiences and outings, fostering a stronger sense of community.

The well-led nature of the service is demonstrated by a clear vision focused on promoting choice, independence, and inclusion. The registered manager fosters a positive and inclusive culture, where staff feel valued and motivated. Communication with residents and their families is open and prompt, ensuring everyone is involved in care planning. Regular reviews of care plans and monthly logs show a consistent commitment to achieving positive outcomes and continuous improvement for the individuals they support.