Solent Lodge

Solent Lodge is a small residential care home that provides personal care and support for up to four adults with learning and physical disabilities. Following previous areas of concern regarding management oversight and medication safety, the home has made significant improvements and successfully resolved all prior regulatory breaches. The service now offers a homely, clean environment where a consistent and skilled staff team actively promotes residents' independence, personal choices, and involvement in the local community.

Safe: The home maintains a safe environment with appropriate infection control measures and sufficient staffing levels to meet residents' needs without rushing. Medicines are now stored securely, and staff who administer them have received proper training and regular competency checks.

Effective: Staff complete thorough mandatory and specialist training, including the care certificate, which equips them to understand residents' dietary preferences, health needs, and rights under the Mental Capacity Act. Team members actively encourage independence by safely supporting residents to participate in daily tasks like making hot drinks.

Caring: Staff interact with residents with genuine warmth, dignity, and respect, using personalized communication methods such as pictures and symbols to ensure people understand their choices. Care plans respect diverse personal backgrounds and preferences, and staff respond gently and quickly if anyone becomes anxious or upset.

Responsive: Residents are supported to lead active lives with access to various community activities, hobbies, and tailored care plans that are regularly reviewed as their needs change. While the home has a clear complaints procedure with defined timescales, the manager and staff address daily feedback and minor concerns immediately through an open, approachable culture.

Well-led: The registered manager and senior team conduct robust quality assurance audits and checks to continuously monitor and improve the standard of care. Families, staff, and healthcare professionals report that management is approachable and fosters a welcoming, transparent environment within the home.