78 Stubbington Lane

This report from the Care Quality Commission (CQC) outlines the findings of an inspection at 78 Stubbington Lane. The inspection examined the overall quality of care and support provided to residents, focusing on five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The findings highlight several areas where improvements are needed to ensure residents receive consistently high-quality and safe care.

On safety, the home did not consistently ensure people were protected from harm. Risks to residents were not always effectively assessed, monitored, or managed, leading to potential dangers. For instance, medication management protocols were not always accurate, and safeguarding procedures were not always followed, meaning incidents were not always reported to the relevant authorities, preventing proper oversight and timely intervention.

In terms of how effective the care is, residents' support plans were not always person-centred, meaning staff did not always have a deep understanding of individual needs. This led to care that did not always achieve the best possible outcomes or consistently support a good quality of life for everyone living at the home.

Regarding the caring aspect of the service, residents were not always treated with the dignity and respect they deserve, and care plans did not fully reflect their individual preferences and needs. This suggests that while staff may have good intentions, the approach to care delivery needs to be more deeply personalised and attentive to individual preferences.

Concerning responsiveness, there were challenges in ensuring residents were fully involved in decisions about their own care and support plans. The service also needed to improve its adherence to accessible information standards, ensuring everyone can receive information in a way that suits them best.

Finally, in terms of how well-led the service is, leadership had been a significant area for improvement. Governance systems were not always effective in identifying and addressing risks to residents' health, safety, and well-being. While a regional manager has been working on an action plan for improvements, there was a need for more consistent oversight and robust quality assurance processes to ensure all concerns are identified and acted upon promptly.