Solent Cliffs Nursing Home Limited

This inspection report from the Care Quality Commission provides an overview of Solent Cliffs Nursing Home, assessing its performance across key areas of care. The report details findings from a recent visit, aiming to inform families about the home's strengths and areas for development. It highlights specific observations regarding the safety of care, the effectiveness of treatments, the quality of caring interactions, the responsiveness to residents' needs, and the overall leadership within the home. The aim is to offer a transparent and balanced perspective for those choosing a care setting for their loved ones.

Regarding safety, the inspection identified concerns with medication management, specifically noting that not all liquid medicines were measured correctly and that some medications requiring special storage were not handled appropriately, posing a potential risk. While staff are well-trained and deployed appropriately to meet resident needs, and infection control measures are effective, there's a need to ensure all risk assessments are thoroughly detailed, particularly concerning skin care and swallowing difficulties.

Concerning the effectiveness of care, residents' needs are assessed, but there were instances where risk assessments, such as those for skin integrity, did not fully capture the required care. However, staff demonstrate good knowledge of residents' risks and how to manage them, and essential equipment is regularly serviced. Robust emergency planning is in place, and recruitment processes are thorough, ensuring staff are appropriately vetted.

In terms of caring practices, staff are described as attentive, compassionate, and knowledgeable, often going above and beyond to support residents and their families. Many relatives expressed high satisfaction with the care provided, noting how staff make residents feel special and part of a family. However, there was an observation that highlighted a lapse in maintaining dignity and inclusive practices during a mealtime incident.

The responsiveness of the service to residents' needs is generally viewed positively by relatives, who would recommend the home. However, there are areas for improvement noted, particularly in ensuring that the culture within the home is consistently inclusive and that all residents are treated with the utmost dignity at all times, as evidenced by a specific observation during lunchtime.

Finally, regarding the well-led aspect of the home, the leadership has implemented governance systems that identify areas for improvement, and the registered manager is actively working on addressing identified concerns. While staff and relatives generally praise the manager's accessibility and efforts to improve the home, there's a recognition that the overall feel of the home has changed, and consistent inclusivity requires ongoing focus.