Springfield House

This report from the Care Quality Commission (CQC) provides an overview of Springfield House following an inspection in December 2018. The inspection assessed how the home provides care and support for up to four individuals with learning disabilities, who may also have physical disabilities or mental health needs. The report details the findings across five key areas, offering insights into the quality of life and care experienced by residents. Overall, the inspection found that Springfield House continues to provide a good standard of care.

On safety, residents are kept safe through comprehensive risk assessments within their care plans, and staff are well-trained in safeguarding procedures, including protection from financial abuse. Medicines are administered correctly, and robust procedures are in place for regular safety checks and emergency preparedness. The home is well-maintained and clean throughout, with all equipment regularly serviced.

In terms of how effective the care is, residents receive support from trained staff whose competencies are regularly reviewed. The service ensures that residents are involved in choosing their meals and are supported to attend health appointments. Best interest decisions are thoroughly documented, and the service works collaboratively with health professionals to manage residents' needs.

When it comes to caring, the service is described as a caring environment where residents are happy and staff demonstrate positive interactions and a deep understanding of individual needs. Staff actively promote independence, privacy, and dignity, ensuring care is delivered in a non-discriminatory way and respecting residents' personal routines and preferences. Confidentiality is maintained, and residents' personal information is securely stored.

Regarding responsiveness, care plans are personalised, regularly reviewed, and updated to reflect specific health conditions and communication needs. Staff are skilled in interpreting non-verbal cues and responding to residents' preferences, facilitating meaningful activities and outings. Communication between staff is robust through daily handovers, and feedback from professionals and families highlights the positive impact of the service.

Finally, on how well-led the service is, there is a registered manager in post with clear systems for quality assurance, including regular audits and reviews of incidents and safeguarding referrals. The management team provides strong support and oversight, fostering positive working relationships among staff. The service actively engages with residents, their families, commissioners, and health professionals, using feedback to drive continuous improvement and ensure a good quality of life for those living at Springfield House.