Squirrels

The Squirrels is a care home providing accommodation for up to nine adults with learning disabilities. This recent inspection report from the Care Quality Commission (CQC) highlights the overall positive functioning of the home. Relatives and staff frequently commented on the effectiveness and approachability of the management team, noting their collaborative efforts in developing structures to promote residents' health and well-being. The report details how the provider supports the registered manager and monitors the quality of care, ensuring sufficient staffing levels and a commitment to personalised, flexible support. Staff are described as knowledgeable about residents' routines and preferences, with policies in place to promote equality and diversity. Care plans are developed collaboratively and reviewed regularly, with adaptations made to the environment to suit residents' needs.

Regarding safety, the home has robust systems for medicine management, and adequate staffing with appropriate pre-employment checks. Risk assessments are in place and monitored, and staff are well-trained in safeguarding. The registered manager actively uses incident analysis for learning and improvement, and infection control measures are effective.

On effectiveness, staff receive comprehensive training and ongoing support, equipping them with the necessary skills. Residents' legal rights are respected, and they have access to healthcare services. The home caters to individual dietary preferences and has made environmental adaptations, such as an autism-friendly environment with sensory equipment, to suit residents' needs.

In terms of caring, staff are described as kind and compassionate, consistently respecting residents' privacy and dignity. Residents are offered choices in their care and encouraged to develop independence. Staff work patiently and supportively, dedicating extra time and reassurance to help residents communicate their feelings and needs, particularly noted in the successful management of anxieties around seasonal events like Christmas.

The service is responsive, with care plans tailored to individual needs and preferences. Residents are supported to pursue their interests and participate in activities. There is a clear complaints policy, and feedback from relatives indicates the registered manager acts appropriately on concerns raised, with improved communication and involvement over time.

Finally, the home is well-led, with a clear management structure and strong support systems from the provider. Regular audits and checks effectively monitor quality and safety. The service maintains open communication with CQC regarding significant incidents and actively partners with the local community and other professionals to enhance resident well-being. While the report is overwhelmingly positive, it's worth noting that care plans are detailed and follow routines, but specific challenges regarding managing deviations from these routines are mentioned as an ongoing focus.