Brendoncare Knightwood

This summary reflects the findings of a recent inspection of Brendoncare Knightwood by the Care Quality Commission. The inspection assessed how well the home supports residents across five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the report highlights many positive aspects of the service, with residents and staff providing favourable feedback. The inspection team found that residents generally feel safe and well-supported, with staff demonstrating kindness and respect.

Regarding safety, residents expressed feeling secure, with staff attentive to their needs and risk assessments in place. While the home maintains robust infection control and safe medication management, the inspection identified a need for the provider to consistently follow recruitment procedures, specifically regarding explaining employment gaps and reviewing staff medical fitness.

On the effectiveness of care, residents' needs are assessed and documented in personalised care plans, promoting independence. Staff are well-trained, and the home ensures residents' dietary needs are met with positive feedback on the food quality. The home also works effectively with healthcare professionals to ensure timely support.

The caring aspect of the service was consistently praised by residents and their relatives, who described staff as kind, compassionate, and respectful. Observations showed dignity was evident in staff-resident interactions, and staff receive training in equality and diversity to ensure all residents are treated with consideration.

In terms of responsiveness, residents know how to raise concerns, and complaint records indicate they are dealt with appropriately. Communication needs are recorded, and the home is working to update its complaints policy. The team has received particular praise for their approach to end-of-life care planning.

Finally, the service is well-led. The management fosters a positive environment, and quality assurance systems are in place to drive continuous improvement. Staff understand their roles and responsibilities, and relationships with external professionals are strong, although a new manager is currently in the process of registering with the CQC.