Little Brooke

Brookdale House Care Home is a residential care home providing personal care for up to 27 older people, including those living with dementia. This recent inspection report indicates positive progress and an improved overall service quality compared to the previous assessment. The report highlights a strong focus on person-centred care, staff support, and effective management systems, while also identifying specific areas for continued development to ensure the highest standards are consistently met for all residents.

Regarding safety, while some necessary recruitment checks are in place, more robust procedures are needed to review full employment histories. Although medicines are generally administered as prescribed, there were some inconsistencies in recording the application of creams. Improvements are also being made to address infection control concerns related to worn areas within the home, with a refurbishment plan in progress. Staff are well-trained in safeguarding, and there are sufficient staff numbers to ensure residents' safety, although additional housekeeping staff for weekends and an activities coordinator are being recruited.

In terms of how effective the care is, Brookdale House has made significant improvements. Residents are supported to make choices and are cared for in a way that respects their mental capacity, with staff trained in relevant legislation. The home environment is being enhanced through a refurbishment program, with residents involved in design choices, though further work is planned. Staff receive comprehensive training and support through regular supervisions, and residents enjoy varied and nutritious meals with opportunities for choice. Healthcare needs are well-met, with proactive engagement with external health professionals.

Regarding how caring the service is, residents appear to enjoy living at Brookdale House and feel safe, receiving kind and compassionate support. Staff know the residents well and treat them with respect. Relatives have expressed positive feedback about the homely atmosphere and the quality of care provided.

When it comes to how responsive the service is, Brookdale House focuses on supporting residents to have maximum choice and control over their lives, employing the least restrictive approaches. Systems are in place to monitor incidents and learn from them, ensuring an adequate response and identifying patterns to prevent recurrence.

Finally, concerning how well-led the service is, there are effective systems to monitor and improve the quality of care. Staff feel well-supported by management and enjoy working at the home. The provider demonstrates an open and honest approach to care, reporting incidents and informing relevant parties. There is a clear commitment to developing and supporting staff, contributing to a positive and person-centred culture.