Challoner House

This inspection report for Challoner House by the Care Quality Commission (CQC) provides an overview of the service's performance across key areas. The report details findings from a focused inspection which examined safety and leadership, building upon previous assessments. Overall, the inspection highlighted significant improvements and a positive change in the service's rating, reflecting dedicated efforts to enhance the resident experience and operational standards.

On safety, residents and their families consistently felt that loved ones were well-protected. Risks were thoroughly assessed and effectively managed, with appropriate measures in place for safeguarding and preventing abuse. Staffing levels were found to be sufficient to meet resident needs, and recruitment practices were robust, ensuring suitability of new team members. Medicines were administered and stored securely, with clear and accurate records maintained. The home also demonstrated strong infection control measures, adhering to national guidance, particularly concerning COVID-19, and maintaining a visibly clean environment free from odours.

Regarding effectiveness, while this aspect was not directly inspected, the overall improvement in the service's rating suggests that care provided is meeting resident needs. Previous comprehensive inspections indicated that the care delivered was effective, and this report builds on that by confirming that the service is now well-led and safe.

In terms of caring, feedback from families indicated that their relatives were at the heart of the service. Staff were described as motivated, placing residents first, and receiving regular support. The report notes that while not directly inspected this time, the previous comprehensive inspection found the caring aspect to be good.

Concerning responsiveness, families felt that their needs and suggestions were well-received and acted upon. Communication was praised, especially during lockdown periods, with regular updates and efforts to facilitate connections with loved ones abroad. Previous comprehensive inspections indicated that the service was responsive to individual needs, and this report confirms positive engagement with families.

In the area of being well-led, the leadership team demonstrated a passion for delivering person-centred care, leading to positive outcomes for residents. The service fostered an open and transparent culture, with staff feeling valued and supported. Regular audits were conducted to monitor quality and performance, ensuring continuous learning and improvement. Management was visible and approachable, and staff were clear about their roles, contributing to a stable and motivated team. The service also actively partnered with external health and support services.