St Michael's Care Home

This report from the Care Quality Commission (CQC) provides an overview of St Michael's Care Home following an inspection. The inspection assesses how well the home provides safe, effective, caring, responsive, and well-led services. Overall, the report highlights a service where residents feel safe and well-supported, with staff demonstrating a strong understanding of individual needs and a commitment to promoting independence. The home also focuses on maintaining important connections for residents and fostering a positive team environment.

On safety, residents and their relatives consistently reported feeling secure, with staff well-trained in safeguarding and risk assessment. Processes are in place to manage medicines, prevent infections, and learn from any incidents, ensuring a protected environment.

In terms of how effective the care is, residents' needs are thoroughly assessed and care plans are developed using evidence-based practices. Staff receive comprehensive training and support, feeling confident in their roles, and are well-equipped to assist residents with their dietary needs and access to healthcare.

When it comes to caring, residents are treated with kindness, compassion, and respect. Their cultural and spiritual needs are acknowledged, and staff actively involve residents and their families in care planning and decision-making. Dignity and independence are actively promoted, with staff being sensitive and discreet in their support.

Regarding how responsive the service is, residents are encouraged to maintain their independence and express their views. The home is adapted to meet residents' needs, with accessible spaces and a comfortable living environment. Staff are proactive in supporting residents' health and wellbeing.

Finally, looking at how well-led the service is, staff are well-supported and have a good understanding of their roles. Quality and safety checks are consistently carried out, and learning from these processes helps the home to continually improve. The management team is respected, and there is a positive team spirit amongst the staff.