Stamford House Care Home

This report from the Care Quality Commission provides an overview of Stamford House Care Home following an inspection in January 2023. The inspection assessed the service across five key areas, focusing on improvements made since the previous review, and aims to give families a clear understanding of the home's performance and the quality of care provided. The overall findings indicate positive developments and a commitment to resident well-being.

On safety, the home has made strides, particularly in medication management and environmental safety with updated risk assessments in place. While recruitment practices have improved, there are still some historical gaps that require attention. Safeguarding measures are robust, and residents feel secure, with infection control procedures effectively managed to ensure everyone's well-being.

In terms of how effective the care is, there have been significant improvements in care planning, though some minor refinements are still needed to ensure all daily notes and health-specific plans are as detailed as possible. Residents are well-supported with their healthcare needs, and the home works collaboratively with various health professionals. Efforts are ongoing to make the environment more dementia-friendly.

Regarding caring practices, residents are consistently treated with dignity and respect, with staff receiving training in privacy and dignity. Interactions observed were kind and compassionate, and residents generally spoke very positively about the staff, feeling well-treated and cared for. Equality and diversity are considered, and personal information is stored appropriately.

In terms of responsiveness, the home has significantly enhanced its activity program with the recruitment of an activities coordinator, leading to increased resident engagement. Residents have good control over their daily routines, able to make choices about when they wish to wake, shower, or sleep. The service also has policies and staff training in place for end-of-life care discussions.

Finally, concerning leadership, audit and oversight have greatly improved, although there remain small areas where further strengthening could be beneficial. The registered managers are open and honest about incidents and work collaboratively with external agencies. The home fosters a positive culture, and staff have noted significant improvements under the current management.