Sway Place

This report from the Care Quality Commission (CQC) provides an overview of Gracewell of Sway, a care home offering personal and nursing care for individuals aged 65 and over, including those with dementia. The inspection focused on key areas to ensure the quality and safety of the care provided. Overall, the feedback from residents, families, and healthcare professionals highlighted a high standard of care, with the service demonstrating exceptional strengths in several crucial aspects.

On safety, residents reported feeling very secure, with staff promptly responding to their needs and alarms. Robust systems were in place for risk assessment and environmental safety, including regular equipment checks. While recruitment processes were generally sound, there was a minor noted point regarding the retention of recruitment records. The home also maintained strong infection prevention and control measures, which were further enhanced during the pandemic.

In terms of how effective the care is, residents and their families expressed satisfaction with the personalised care plans that thoroughly addressed individual needs. Staff were described as well-trained and knowledgeable, with comprehensive induction and ongoing training programs in place. The quality and choice of food were also highly praised, with attention given to individual dietary requirements and preferences. The home's environment was thoughtfully designed and decorated to support residents' well-being and independence, including specific considerations for those living with dementia.

Regarding how caring the service is, staff consistently built exceptionally positive and compassionate relationships with residents and their families, ensuring privacy and dignity were maintained. Care plans were detailed and holistic, reflecting residents' wishes. The home also fostered a strong sense of community involvement, with residents, families, and staff participating in local events.

In terms of how responsive the service is, Gracewell of Sway excelled at meeting residents' individual needs and wishes. Residents had ample opportunities to participate in activities they enjoyed and suggest new ones, significantly enhancing their well-being. The service also provided outstanding end-of-life care, ensuring residents experienced a comfortable and dignified passing, with staff working closely with local hospices.

Finally, concerning how well-led the service is, there was a clear commitment from management to prioritize residents' needs, with staff feeling valued and supported. Accidents and incidents were thoroughly investigated, and lessons learned were shared to improve practices. The home had established positive collaborations with local health and social care professionals, ensuring a coordinated and high-quality care experience for residents.