Deerhurst

The CQC inspection report for Deerhurst highlights a care home that consistently provides a high standard of support for its residents. The report details a service that is deeply committed to understanding and meeting individual needs with person-centered care plans. Staff are noted for their kindness and dedication, fostering a warm and supportive environment. The home actively involves residents and their families in care planning and daily choices, ensuring a sense of control and dignity.

Regarding safety, the home ensures residents are protected from harm through robust safeguarding procedures and thorough staff recruitment. Staff are well-trained and vigilant in identifying and addressing potential risks, including those related to health conditions and behaviours. Medicines are managed safely, and the premises are maintained to minimise environmental risks. While overall safe practices are strong, a minor point raised was the storage of medicines needing a review to ensure consistent temperature and humidity.

In terms of effectiveness, Deerhurst excels at ensuring residents achieve good outcomes and enjoy a high quality of life. Care plans are comprehensive, regularly reviewed, and actively involve residents in decision-making, adhering to best practices and legal frameworks like the Mental Capacity Act. Staff receive excellent training and support, enabling them to confidently manage residents' diverse needs, including dietary support and access to healthcare services.

The caring nature of the service is a significant strength. Staff demonstrate genuine affection and understanding of each resident, treating them with dignity and respect. They are adept at interpreting non-verbal communication and actively involve residents in decisions about their lives, even including them in staff recruitment. This focus on individual well-being and respect for diversity creates a truly compassionate atmosphere.

Deerhurst is also highly responsive to residents' needs. Care is flexible and tailored, with positive behavioural support principles guiding the planning process. Residents and their families are actively involved in reviewing and updating care plans, ensuring they remain relevant and reflective of changing needs and preferences. This collaborative approach ensures the service consistently meets individual requirements.

Finally, the service is well-led, with effective quality assurance systems in place to monitor and improve care. The management team is supportive of staff, fostering a positive working environment where everyone feels valued. While the report indicates strong leadership and management, it also notes that the service is working to make feedback from residents and relatives more meaningful, suggesting an ongoing commitment to refinement and improvement.