Mornington Court

This report from the Care Quality Commission (CQC) provides an overview of Mornington Court, a residential care home, following an inspection in May 2022. The inspection assessed the service across five key areas: safety, effectiveness, caring approach, responsiveness to needs, and leadership. The findings highlight the home's commitment to providing a supportive and person-centred environment for residents, with particular strengths noted in how staff interact with and care for individuals. The report details specific practices and observations made during the visit, offering families insights into the quality of care provided.

On safety, the home has robust systems in place to protect residents from harm, including well-trained staff in safeguarding procedures and a thorough recruitment process. Residents' medicines are managed safely by competent staff, and there are effective infection control measures, ensuring the premises are kept extremely clean. In terms of how effective the care is, residents' needs are assessed thoroughly and care plans are person-centred and regularly reviewed, ensuring staff have accurate information. Staff are well-supported in their roles and receive relevant training, and residents' nutritional needs are well met with appealing and varied meal choices.

The staff at Mornington Court are described as exceptionally caring, demonstrating genuine compassion and a deep understanding of what is important to each resident. They consistently promote privacy, dignity, and independence, and residents are actively involved in decisions about their care. For example, the service went to great lengths to support a resident’s interest in calligraphy and organised a therapy dog visit for another who missed animals. In response to resident needs, staff ensure care is tailored and personalised, with activities thoughtfully planned based on individual preferences and life histories. Communication needs are assessed and met, and the provider has a robust complaints procedure.

The service is well-led by a registered manager who is highly regarded by residents, relatives, and staff alike, contributing to a positive and supportive culture within the home. Quality assurance processes are effective, and any identified shortfalls are addressed promptly, fostering a culture of continuous learning and improvement. The home also maintains good working relationships with external agencies, ensuring a coordinated approach to care. While the inspection found many positive aspects, the report notes areas where specific actions are taken to address any issues that arise, ensuring ongoing development.