Denehurst

This report from the Care Quality Commission (CQC) provides an overview of Denehurst, a care home offering accommodation and personal care for individuals with learning disabilities, physical disabilities, sensory impairments, and/or mental health needs. The inspection, which took place on May 4th and 8th, 2018, assessed the service against the CQC's five key questions: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led? The report found that the service is generally providing good care, with a focus on person-centred support and promoting independence.

Regarding safety, the home ensures residents are protected from harm through thorough risk assessments and clear guidance for staff. Recruitment processes are robust, ensuring only suitable individuals are employed, and staffing levels are adequate to meet residents' needs both within the home and in the community. Medicines are managed safely, with trained staff administering them as prescribed.

In terms of how effective the care is, Denehurst effectively supports residents with their healthcare needs, ensuring access to routine and preventative services. The service works within the principles of the Mental Capacity Act 2005, ensuring residents' rights are protected and decisions are made in their best interests. Staff receive regular training and support to maintain their skills and knowledge.

When considering caring practices, residents reported feeling happy and in control of their lives, with staff demonstrating kindness, compassion, and respect. Staff possess a deep understanding of residents' individual needs, preferences, and life histories, fostering a person-centred culture. Residents are empowered to make choices and maintain their independence.

Concerning responsiveness, residents are actively involved in planning their care and support, with their preferences and wishes clearly documented in support plans. The home adheres to the Accessible Information Standards, using various communication methods to ensure residents can make informed choices. Feedback from residents and relatives is actively sought and used for service improvement.

Finally, in terms of how well-led the service is, Denehurst has a positive and supportive culture. The registered manager is approachable and actively involved staff in the service's development. Systems are in place to monitor and assess the quality and safety of the service, and complaints procedures are accessible to residents. The provider is meeting its legal responsibilities and ensuring a well-managed environment for all.