Five-Ways

This inspection report for Five-Ways by the Care Quality Commission (CQC) provides an overview of the care and accommodation provided to three individuals living with learning disabilities, physical disabilities, autism, and/or mental health needs. The report details findings across five key areas, aiming to give families a clear picture of the service. Overall, the findings indicate that the service meets required standards and offers a supportive environment.

Regarding safety, residents and their relatives reported feeling secure, with staff knowledgeable about safeguarding procedures and well-trained in medication administration. There are sufficient staff to meet residents' needs, with contingency plans in place. Risk assessments are conducted, and emergency plans are understood by staff.

On how effective the care is, residents receive support to manage their health effectively, with prompt referrals to healthcare professionals when needed. Staff operate within the Mental Capacity Act, and deprivation of liberty safeguards are appropriately handled. Staff receive ongoing training and supervision to ensure they can deliver effective support.

In terms of how caring the service is, residents and their families describe staff as kind, patient, and respectful, with staff consistently treating residents with dignity. There's a strong focus on person-centred care, empowering residents to make choices and maintain independence. Staff have a deep understanding of individual needs and life histories.

Concerning how responsive the service is, residents and relatives express satisfaction with the support provided. Care plans are regularly reviewed with input from residents and their families, ensuring they remain relevant and up-to-date. The service actively supports residents in pursuing their interests and hobbies, with communication methods adapted to individual needs.

Finally, regarding how well-led the service is, there is a positive and open culture within the home, with staff feeling supported by the registered manager. Systems are in place to monitor the quality and safety of care, and feedback from residents and relatives is used for service improvement. The service has a registered manager in post who understands their responsibilities, and reporting procedures are followed. While the overall findings are positive, the report notes that the toilet floor required attention and was scheduled for refurbishment.