Tanners Farm

This report from the Care Quality Commission (CQC) provides an overview of Tanners Farm, a residential care home, following an inspection in October 2019. The inspection assessed the service across five key areas to ensure it meets high standards for residents. The report details findings related to how safe, effective, caring, responsive, and well-led the service is, offering insights into the daily experiences of the individuals living at Tanners Farm and the overall management of the home.

In terms of safety, residents feel secure and staff are well-trained in safeguarding procedures, understanding how to report concerns. The management of medicines is safe, and there are adequate staffing levels with robust recruitment processes in place. Risk assessments are thorough, with clear plans to minimise potential harm to residents.

Regarding effectiveness, care provided is based on current best practices, with staff receiving appropriate training for their roles and regular support from the management team. The home effectively supports residents to access healthcare professionals, and adaptations are made to the environment to meet individual needs.

The service is described as caring, with staff demonstrating kindness and compassion. Residents and their relatives reported positive interactions, highlighting that staff treat everyone with respect and recognise diverse needs. The service actively involves residents in their care plans, seeking their views and preferences.

In its responsiveness, Tanners Farm develops personalised care plans that are regularly reviewed and updated to reflect changing needs and preferences. Communication needs are well-met, with staff using various methods, including visual aids, to ensure residents can express themselves and access information.

Finally, concerning how well-led the service is, the manager is viewed positively by residents, staff, and relatives. Quality assurance processes are in place, and feedback is sought to drive improvements. There is a positive culture focused on delivering person-centred care, and policies actively support choice and control for residents.