Tendring Care Homes Ltd

Tendring Care Home is a residential care facility located in Netley Marsh, Southampton, providing accommodation for up to 23 older people, including individuals living with dementia. The home offers a range of communal spaces, accessible gardens, and bedrooms spread across two floors with lift access. The recent inspection highlights that the service continues to provide a supportive and stable environment where residents receive person-centred care. Families considering this home can expect a welcoming community supported by dedicated staff, though the report notes a few minor areas where management is actively making improvements.

When it comes to safety, residents are protected by staff who understand how to report concerns and manage individual risks effectively. The home maintains a clean environment and manages medications securely, though feedback from visiting professionals indicated that staff should consistently remain present during clinical treatments, a point the manager addressed promptly.

The service is effective in supporting people's rights and personal choices, with staff properly trained and new team members completing structured inductions. Care plans are built on thorough pre-admission assessments, and residents enjoy a balanced diet with visual meal choices. Although mental capacity assessments were well-conducted, the documentation of best-interests decisions needed prompt updating, which the manager prioritized during the inspection.

Residents and relatives consistently describe the staff as kind, compassionate, and attentive, noting numerous examples of gentle and empathetic interactions. The home welcomes visitors at any time and accommodates individual preferences regarding daily routines and spiritual beliefs. However, external feedback pointed out that staff need to pay closer attention to maintaining privacy during clinical care, which is being reinforced through team meetings.

The service is highly responsive to changing needs, featuring regularly updated care plans, efficient shift handovers, and prompt responses to call bells. Residents have access to a variety of social activities, including baking, crafts, and outings using the home's vehicle. Communication needs are thoroughly assessed and met in accordance with established standards to ensure every resident stays engaged and understood.

Management is described by residents, relatives, and staff as strong, visible, and supportive. Quality assurance audits are regularly used to identify gaps and drive continuous improvement across the service. The management team demonstrates a proactive approach by addressing feedback, updating documentation promptly, and fostering an open culture where both staff and families feel heard.