Terrance House

This report from the Care Quality Commission provides an overview of Terrance House, a care home supporting individuals with long-term mental health conditions, and its attached supported living service. The inspection aimed to assess the quality and safety of care provided across five key areas. Residents and staff generally shared positive experiences, highlighting a respectful and understanding environment. The report details how the service performs in ensuring safety, effectiveness, care quality, responsiveness to needs, and the effectiveness of its leadership.

On safety, residents are protected from harm, with staff trained in safeguarding and risk management. Recruitment processes are robust, and there are sufficient staff to meet residents' needs. Medicines are managed securely and administered correctly, and infection control measures are in place to maintain a clean environment.

In terms of how effective the care is, residents' needs are thoroughly assessed before admission and regularly reviewed. Staff receive comprehensive training, including specialist areas relevant to mental health, and are supported through supervision. Residents appreciate the choice and quality of food, and their health needs are actively supported through access to external health services.

When it comes to caring, residents are treated with compassion and respect, with their privacy and dignity consistently upheld. Staff encourage residents to express their concerns and feel listened to. Efforts are made to support residents in developing skills and independence through activities, and they are able to personalise their living spaces.

Regarding responsiveness, the service ensures residents have maximum choice and control over their lives, with support provided in the least restrictive way possible. Residents' diverse needs and preferences are reflected in their care plans, which are regularly updated. Communication is adapted to suit individual needs, ensuring everyone receives important information effectively.

Finally, on how well-led the service is, the registered manager fosters an open and inclusive culture where staff and residents feel valued. Robust systems are in place for monitoring quality and seeking feedback from residents, relatives, and professionals to drive service improvement. There was a specific point mentioned regarding the importance of enhanced health and safety premises checks, such as ligature point checks, to mitigate risks for those who might self-harm.