The Broughtons

The Broughtons is a residential care home located in Salford, Greater Manchester, providing accommodation and personal care for up to 42 older people. At the time of this inspection, 37 people were living at the home. This inspection was carried out to follow up on previous concerns and check on required improvements, resulting in the home successfully resolving prior regulatory breaches and showing significant progress across all areas of operation.

When it comes to safety, the home has resolved previous medication management issues with updated electronic records, correct stock balances, and properly trained staff. Background checks are conducted for new hires, and feedback confirms there are enough staff on duty to meet residents' needs, alongside comprehensive risk assessments and strict infection control measures during outbreaks.

Care delivery remains personalized and effective, supporting residents to have maximum choice and control over their daily routines in the least restrictive way possible. Staff properly apply legal safeguards regarding mental capacity when decisions need to be made on behalf of individuals.

Residents and relatives consistently share warm feedback about the compassionate nature of the staff team, who treat people gently and like members of their own families. Visiting healthcare professionals also note that staff promptly raise concerns and carefully follow professional medical advice.

Care plans are tailored to individual needs, and the home successfully manages referrals to external specialists such as dieticians and speech and language therapists. While visits follow government guidance, the home occasionally needs to restrict access during local infection outbreaks, during which residents safely self-isolate in their bedrooms.

Leadership and management have noticeably improved through active quality monitoring, regular audits, and satisfaction surveys that address previous shortcomings. Staff report feeling well-supported by an approachable manager and head office, fostering a positive, family-like working environment where teamwork thrives.