The Chase

This report details an inspection of The Chase, a residential care home. The inspection focused on assessing key aspects of the service provided, including safety, effectiveness, care, responsiveness, and leadership. It highlights improvements made since the previous inspection, with many areas now meeting a good standard. The report provides an overview of the findings across these critical domains, offering families insights into the home's current performance and the quality of care residents can expect.

In terms of how safe the service is, residents feel secure and are protected from avoidable harm. There have been significant improvements in medicine management, with records now complete and robust checks in place. Risks to residents are identified and actively managed, and staff are well-trained in safeguarding procedures and recruited safely. Infection control processes are followed diligently, ensuring a clean and healthy environment.

Regarding the effectiveness of the care provided, residents are supported to maximise their choice and control over their lives. Staff assist individuals in the least restrictive way possible, always acting in their best interests, and this approach is well-supported by the home's policies and systems. Lessons are learned from incidents, and actions are taken to prevent recurrence, ensuring care is continuously refined.

The caring aspect of the service is evident as residents express happiness and feel well-supported by kind and caring staff. They recommend the service to others. Staff are knowledgeable about residents' needs and preferences, ensuring they receive personalised care. There are adequate staff numbers to meet residents' needs promptly and respectfully.

In relation to responsiveness, feedback from residents, their relatives, and staff is actively sought and acted upon. The home has a plan for continuous improvement, and areas have been enhanced since the last inspection. Residents are supported to remain independent, and their diverse needs are met effectively.

Finally, concerning how well-led the service is, leadership has improved significantly, with a positive and person-centred culture being fostered. Staff feel supported and motivated, and there is clear communication regarding roles and responsibilities. The provider is open and honest with residents and their families, particularly when things go wrong, demonstrating a strong commitment to transparency and learning.