Willow Tree Lodge

This CQC inspection report for Willow Tree Lodge provides an overview of the care and services provided. The inspection focused on key areas to assess the safety and leadership of the home, building on previous findings. The report details how residents experience the care and support, offering insights into the home's commitment to quality and resident well-being.

On safety, residents are well-protected from abuse, with staff knowledgeable about reporting procedures and the home taking appropriate action following any concerns. Risk assessments are in place to guide staff in supporting residents safely, and there are sufficient staff to meet needs promptly. Medicines are managed securely, and measures are in place to prevent the spread of infection.

Regarding effectiveness, residents are supported to make choices and have control over their lives, with staff always acting in their best interests. Decisions made for residents are recorded and adhere to best practice principles, ensuring they are as least restrictive as possible.

In terms of caring, residents and their relatives reported positive experiences, highlighting the friendly and attentive nature of the staff. Staff are described as kind and compassionate, providing support that residents feel happy with.

The home's responsiveness is evident in how it manages resident needs, with staff responding quickly when called upon. Lessons are learned from incidents, with improvements made to processes to prevent recurrence and ensure resident safety.

On well-led, the service has made ongoing improvements since the last inspection, with regular quality checks in place. The registered manager is committed to open communication and works collaboratively with staff and external professionals to enhance the quality of care. Feedback mechanisms are in place for residents, relatives, and staff to share their views, which are actively considered.