The Grange Nursing Home

The Grange Nursing Home has been inspected by the Care Quality Commission (CQC), with the latest report highlighting the home's consistent provision of good care. This summary covers the key findings across all five areas assessed, providing a clear overview for families considering the home for their loved ones. The inspection found that the home maintains a high standard of care, with staff demonstrating a thorough understanding of residents' needs and a commitment to their well-being.

On safety, residents feel secure, and staff are well-trained to recognise and respond to any signs of abuse. Robust recruitment processes and adequate staffing levels ensure that residents receive consistent and attentive care. Medicines are managed safely by trained professionals, and the home is kept clean to prevent infections. Risk assessments are in place for falls and other potential hazards, with appropriate measures implemented to protect residents.

In terms of how effective the care is, residents are actively involved in their care planning, with their choices and wishes consistently respected. Staff receive comprehensive training and regular supervision, enabling them to deliver care effectively, including support for eating and drinking. The home works collaboratively with other healthcare professionals to ensure positive outcomes for residents.

Regarding caring practices, residents and their families consistently describe the staff as kind, friendly, and attentive. Dignity, privacy, and independence are respected in all interactions. Staff are knowledgeable about residents' life histories and preferences, fostering a warm and welcoming atmosphere where residents feel valued and in control of their daily lives.

When it comes to being responsive, the home has a clear process for handling complaints, ensuring residents' concerns are heard and addressed. Residents' end-of-life wishes are understood and respected, and a variety of enjoyable activities are provided throughout the week. The home is proactive in reviewing and learning from any incidents to improve care.

Finally, the service is well-led, with a positive and open culture that encourages involvement from residents, families, and staff. Leadership is visible and promotes teamwork, with staff having a clear understanding of their roles. Quality assurance processes are in place and are effective in driving continuous improvement, and the service meets its legal responsibilities for information sharing. While the overall report is positive, the report notes a need to ensure best interest decisions are clearly evidenced for residents in shared bedrooms.