The Laurels

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The Laurels provides residential care for up to seven adults with learning disabilities and/or autism. This recent inspection report from the CQC highlights significant improvements in how the home is run and how residents are cared for. The inspection assessed various aspects of the service, focusing on safety, effectiveness, care, responsiveness, and leadership. The overall findings indicate a positive shift in the home's performance.

In terms of safety, residents are protected from avoidable harm, with staff demonstrating a strong understanding of safeguarding procedures and how to recognise and report abuse. The home has robust systems for managing risks, ensuring equipment is maintained, and addressing environmental hazards. Following previous concerns, maintenance issues are now managed effectively, and medicine administration and storage processes are robust. Staffing levels are reported as sufficient, with staff knowing the residents well and providing care without rushing them. The service also operates within the principles of the Mental Capacity Act, ensuring people's choices are respected.

Regarding how effective the care is, residents are supported to make choices using their preferred communication methods and staff listen to their preferences. The care provided is consistently person-centred, with staff demonstrating a good understanding of individual needs and preferences. Residents feel safe and are comfortable with the staff supporting them.

In terms of how caring the service is, staff are described as passionate about promoting person-centred care, demonstrating this through their interactions with residents. Residents' privacy and dignity are fully supported, and staff are confident in taking appropriate action if concerns arise. There is a culture of positive risk-taking, encouraging residents to try new experiences with appropriate support.

Looking at how responsive the service is, residents are supported to achieve personalised goals and learn new skills, with detailed plans and trackers in place. Environmental changes have been made with residents' involvement, enhancing their comfort and access. Residents are encouraged to maintain contact with family and friends, with visits facilitated in line with guidance.

Concerning how well-led the service is, there has been a complete revamp of governance and quality assurance systems, leading to effective monitoring and improvement planning. The registered manager and staff team are seen as strong and approachable, fostering a supportive environment. While transitioning to an electronic system, the manager is open about challenges and has plans for full integration, using it as an opportunity to review processes. The service demonstrates the duty of candour, apologising to individuals and their families when things go wrong and providing honest information and support.