The Reigate Beaumont

This report from the Care Quality Commission (CQC) provides an assessment of The Reigate Beaumont following an inspection. The inspection aimed to evaluate the quality of care and support provided to residents, focusing on five key areas: safety, effectiveness, care, responsiveness, and leadership. The findings reflect the home's performance against these crucial aspects of care provision.

On safety, residents are protected from avoidable harm, with robust systems in place for medication management, safe recruitment practices, and effective risk assessments. Staffing levels are reported as sufficient, ensuring call bells are answered promptly and support is available during mealtimes. Fire safety plans are clear, and staff are trained on emergency procedures. Safeguarding procedures are well understood by staff, and any concerns are appropriately investigated. Infection control measures are consistently applied, with the service maintaining a high standard of cleanliness.

In terms of how effective the care is, residents' outcomes are consistently good, supported by care plans aligned with current evidence-based guidance. Staff receive thorough induction and ongoing training, contributing to their competence. Residents are supported to maintain a balanced diet, with a variety of meal choices and attention to individual dietary needs. Staff effectively share information with external healthcare professionals, ensuring consistent and timely care for residents, and promoting healthier lives. Consent is always sought before care is delivered, and staff are well-versed in the principles of the Mental Capacity Act.

When it comes to caring practices, residents and their relatives consistently describe staff as kind and caring. Inspectors observed staff demonstrating attentiveness, dignity, and respect towards residents, often going the extra mile to ensure their comfort and well-being. There is clear evidence of staff engaging with residents in a compassionate manner, for instance, by stooping to their level when speaking and gently offering comfort. The home fosters positive relationships, and residents feel well-supported by the staff team.

Regarding responsiveness, care plans are developed around residents' specific healthcare needs, providing staff with detailed guidance. The service ensures there are sufficient activities and outings available, with one-to-one attention provided to those who remain in their rooms, thus preventing social isolation. Residents and their relatives know how to raise complaints and are confident that these will be addressed, indicating a responsive approach to feedback and concerns.

In the area of leadership, the service has a comprehensive system for assessing the quality of care provided. Both residents, their relatives, and staff believe the leadership of the service is robust and effective. There's a clear commitment to improvement, as evidenced by the positive changes made since the previous inspection, addressing previous regulatory breaches. The management team is actively involved in overseeing the daily operations and quality of care.