Dungate Manor

This report from the Care Quality Commission (CQC) details an inspection of Dungate Manor, a care home providing residential care for up to 39 older people, some of whom may be living with dementia. The inspection, which took place on 18 September 2017, found that significant improvements had been made since the previous inspection in August 2016. Increased provider presence and investment have led to better outcomes for residents, with renovations improving the premises and staffing levels now sufficient to meet needs. This summary provides a snapshot of the findings across the five key areas assessed by the CQC.

On safety, residents are well protected. Staffing levels are now adequate to meet everyone's needs, and thorough checks are conducted to ensure all employed staff are suitable. Risks to residents are identified and managed effectively, with staff understanding their roles in preventing harm and abuse. Systems are in place to ensure residents receive their medications as prescribed, and the environment has seen significant improvements in cleanliness and fire safety.

Regarding effectiveness, care and treatment are now provided in line with legal requirements, particularly concerning the Mental Capacity Act. Residents are actively involved in decision-making, and their consent is routinely sought. Staff possess the necessary skills and knowledge, supported by robust training and mentoring. Residents have good control over their meals and are supported to maintain a healthy diet and hydration, with staff working collaboratively with healthcare professionals.

The care provided is consistently caring. The atmosphere is warm and welcoming, with residents forming positive relationships with staff who are described as kind and patient. Staff genuinely engage with residents, taking time to understand their needs and preferences, and actively support them in living their lives as they wish. Residents' privacy and dignity are consistently respected, with staff demonstrating thoughtfulness and professionalism.

In terms of being responsive, the service adapts to the changing needs of its residents. Care plans are personalised, and residents are encouraged to participate in activities that are meaningful to them. Residents feel confident in expressing their thoughts and concerns, and the management team ensures that feedback is heard and acted upon.

The service is well-led, with improved monitoring and recent investments contributing to better resident outcomes. A positive and open culture is evident, with respect for the management and leadership team from residents, relatives, and professionals. The registered manager has implemented effective systems for staff development, fostering the delivery of high-quality care.