Old Wall Cottage Care Home

Old Wall Cottage provides residential and nursing care for up to 36 individuals, many of whom are living with dementia. This inspection report highlights significant improvements made by the home, particularly in leadership and the overall environment, leading to a positive change in its overall rating. The report details how the home consistently performs well across key areas, focusing on resident well-being and safety.

Regarding safety, residents stated they felt secure at Old Wall Cottage, with staff demonstrating a clear understanding of their safeguarding responsibilities. Risk assessments are thorough, and measures are in place to prevent harm, including safe management of medicines and robust infection control practices. The home also benefits from sufficient staffing levels and safe recruitment processes, ensuring residents' needs are met promptly and effectively.

The effectiveness of care at Old Wall Cottage is demonstrated through well-developed care plans, which are regularly reviewed and informed by resident preferences and needs. The environment has been thoughtfully adapted to support residents with dementia, improving their ability to navigate the building and find quiet spaces. Staff are well-trained and supported, working collaboratively with healthcare professionals to ensure residents maintain good health and receive timely support.

In terms of caring, residents and their families consistently reported feeling well-known and respected by staff, who provide support with kindness and compassion. The home fosters a positive culture, with effective communication among staff ensuring residents receive person-centred care. Dignity and respect are central to the interactions observed, contributing to a comfortable and supportive living experience for residents.

The home's responsiveness is evident in its commitment to person-centred planning and its ability to adapt to individual needs. Activities have been enhanced to be more meaningful and tailored to residents' preferences, including those who prefer to remain in their rooms. The environment has been adjusted to create quieter spaces and reduce potential conflicts, demonstrating a focus on residents' comfort and emotional well-being.

Finally, the well-led aspect of Old Wall Cottage has seen substantial improvements. The registered manager has implemented a strong governance and auditing system, ensuring lessons are learned from incidents and that necessary actions are taken promptly. Communication within the team is effective, and staff feel valued and supported by management. The home also demonstrates effective collaboration with external professionals, ensuring a cohesive approach to resident care.