The Tidings

The Tidings is a care home for two individuals with learning disabilities and/or autism. This report details an inspection that assessed the service's performance across key areas. The inspection highlighted significant improvements since the previous assessment, with relatives expressing strong confidence in the service and readily recommending it. The overall environment is described as happy and homely, with staff committed to fulfilling their promises and providing kind care.

On safety, the home has made substantial progress in risk assessment and management. Radiators have been fitted with protective covers, and staff are knowledgeable about reporting and acting on concerns. Medicines are administered safely, with improved auditing processes in place. Recruitment procedures are robust, and there are sufficient staff to meet residents' needs. Infection control measures have been updated and are being followed effectively, ensuring a hygienic environment and safe visiting practices.

In terms of how effective the care is, residents are supported to have maximum choice and control over their lives. Staff promote independence and ensure care is delivered in the least restrictive way possible, aligning with residents' best interests. Person-centred approaches are used to help residents achieve their personal goals, and residents feel included in decision-making processes.

The caring aspect of the service is noted positively, with staff demonstrating sensitivity to residents' anxieties, particularly concerning the pandemic. They have adapted activities to support residents' well-being, both indoors and outdoors, when possible. Residents feel their voices are heard, and staff are responsive to their preferences, such as specific requirements for medication.

Regarding responsiveness, the service ensures that residents are supported in having maximum choice and control over their lives. Staff actively work to promote independence and ensure that care is delivered in a way that respects individual wishes and promotes well-being, even when external activities are temporarily unavailable. New indoor activities have been developed to maintain residents' engagement and happiness.

The well-led aspect of the service shows significant improvement. Management has implemented more robust checks and audits to monitor quality and safety, addressing shortfalls promptly. Staff receive constructive feedback, fostering a positive learning environment. Relatives and staff praise the management, describing the registered manager as approachable and dedicated to ensuring everything runs smoothly. A positive culture is promoted, with staff feeling supported and valued, leading to high-quality, person-centred care. Communication channels are open, allowing residents, relatives, and staff to express views and influence change.