Walkden Manor

This inspection report from the Care Quality Commission (CQC) provides an overview of Walkden Manor, a residential care home. The inspection focused on key areas to assess the quality of care and safety provided to residents. Inspectors gathered information through various means, including speaking with residents, relatives, and staff, as well as reviewing care records and operational procedures. The report details specific findings across several critical domains, offering insights into the day-to-day running of the home and the experiences of those living there.

In terms of safety, residents expressed feeling secure and well-looked after. Safeguarding concerns were appropriately reported for investigation, and medication management was handled correctly. The home maintained a clean environment, with staff using personal protective equipment and sufficient staffing levels ensuring resident safety. Robust recruitment practices were in place, and infection control measures were effective, including adherence to shielding and social distancing guidelines.

Regarding the effectiveness of care, the report highlights that residents' needs were met through appropriate risk assessments covering areas like skin integrity and falls, with necessary equipment provided. Staff demonstrated safe moving and handling techniques, and the premises and equipment were well-maintained and safe for use. Medication administration records were accurately completed, and storage conditions were secure.

When assessing the caring aspect, while not a focus of this particular inspection as no concerns were identified at the previous one, feedback from residents and relatives indicated they felt safe and well-cared for. Staff were described as understanding safeguarding procedures and reporting concerns.

The responsiveness of the service was also noted as not requiring a specific inspection at this time, with previous assessments indicating no areas of concern. This suggests that the home effectively adapts to residents' changing needs.

Finally, concerning the leadership and management of the home, staff, residents, and relatives consistently provided positive feedback about the management team, describing them as approachable and professional. A positive and supportive work culture was evident, fostering good teamwork. Auditing systems were in place to monitor service quality, and mechanisms for involving residents and staff in decision-making were operational, including satisfaction surveys and meetings. The home actively partnered with external agencies and understood its regulatory responsibilities, including the duty of candour.