Wellington Lodge

Wellington Lodge offers a supportive and safe environment for residents. The CQC inspection in September 2018 found the service to be good across all five key areas. This report highlights the home's commitment to providing high-quality care and accommodation, with a focus on individual needs and dignity. The findings indicate that Wellington Lodge is a well-managed and caring facility, actively involving residents in their care plans and fostering a positive community atmosphere.

Regarding safety, residents feel secure and are aware of how to raise concerns. Staff are well-trained in safeguarding, and recruitment processes ensure new team members are suitable. Premises are regularly checked for safety, and appropriate risk assessments are in place for residents, with accidents and incidents carefully documented and used for learning. Medicines are managed securely, with robust auditing and trained staff administering them.

In terms of how effective the care is, Wellington Lodge conducts thorough pre-admission assessments to ensure residents' needs are fully understood. Residents have good access to healthcare professionals, and staff receive comprehensive training relevant to their roles, including diplomas in health and social care. The induction process for new staff is robust, and regular supervision ensures effective communication. The food provided is described as delicious and varied, with residents' dietary preferences carefully considered. The home operates in line with the Mental Capacity Act, ensuring decisions are made in residents' best interests.

The caring aspect of Wellington Lodge is evident in the dignified and respectful interactions observed between staff and residents. Residents feel well-cared for, with their privacy and dignity consistently maintained. Care plans are person-centred, developed with resident input, and regularly reviewed to reflect current needs. There are varied activities enjoyed by residents, with staff actively engaging them, and the home supports residents at the end of their lives, creating memory books for shared recollections.

Responsiveness at Wellington Lodge is demonstrated through person-centred care plans that are regularly reviewed and updated. The home actively promotes resident involvement in their care and choices. Activities are varied and engaging, contributing to residents' well-being and enjoyment. The service also provides support for residents at the end of their life, with thoughtful initiatives like memory books.

The service is well-led, with a registered manager and deputy manager who are visible and supportive to residents and staff. The provider uses audits and tools to monitor the service, identify areas for improvement, and implement action plans promptly. Staff feel well-supported by management, and regular communication ensures the smooth running of the home. The home is also well-maintained and clean, with necessary safety checks and procedures in place. While the inspection found the service to be good overall, specific attention is paid to ensuring staffing levels are consistently adequate, with ongoing recruitment for additional afternoon staff.