Westlands Retirement Home

Westlands Retirement Home is a care home that accommodates up to 51 people. The recent inspection by the Care Quality Commission (CQC) found the service to be well-run and providing a good standard of care. This summary highlights the key findings from the inspection report, offering an overview for families considering this home for their loved ones.

On safety, the home ensures residents are protected from abuse through staff training and clear safeguarding procedures. Identified risks to individuals and their environment are carefully assessed and managed, with sufficient staff numbers and safe recruitment practices in place. Medicines are handled responsibly by trained staff, and infection control measures are followed to maintain a safe environment. Learning from incidents is actively pursued to identify and address any emerging issues.

In terms of how effective the care is, residents' needs are thoroughly assessed before admission, and care plans are developed in line with best practices. Staff receive comprehensive induction, ongoing training, and regular supervision to support them in their roles. The home ensures residents receive adequate food and drink, with effective management of risks related to malnutrition and dehydration. Collaboration between staff and with external healthcare professionals is also a strong point.

Regarding caring practices, staff consistently provide support in a kind and respectful manner, ensuring residents' dignity and independence are upheld. Residents are encouraged to express their views and are involved in decisions about their care wherever possible.

The service is responsive to residents' needs, with care plans reflecting individual preferences. Residents and their families are involved in the care planning process. The home provides daily activities for stimulation and welcomes visitors. Feedback from residents and families, including complaints, has been used to make improvements, and staff are receiving training to support end-of-life care.

Finally, on how well-led the service is, a positive and person-centred culture has been fostered by the registered manager, with staff demonstrating pride in their work. The home actively seeks and uses feedback from residents and relatives to enhance the service. Robust processes are in place for monitoring service quality, and the home maintains good working relationships with local health and social care services. Parts of the service are also being refurbished to enhance the living environment for residents.