Whitebirch Lodge

This report from the Care Quality Commission provides an overview of Whitebirch Lodge, a residential care home. It details the findings of an inspection conducted on 14 November 2019, assessing the service across five key areas. The inspection aimed to evaluate the quality and safety of care provided to residents, focusing on improvements made since the previous inspection.

In terms of how safe the service is, residents and their families reported feeling secure, with staff well-trained in safeguarding procedures and aware of how to report concerns. Recruitment processes are thorough, and staffing levels are consistently maintained above requirements, ensuring prompt attention to residents' needs. Risk assessments are comprehensive, and environmental safety checks are carried out with any identified issues swiftly resolved. Medication management is handled by competent staff, with accurate records and appropriate protocols in place. Infection control measures are robust, and the environment is consistently clean.

Regarding effectiveness, Whitebirch Lodge has made significant improvements in staff training, ensuring all core subjects and specialised needs are covered. Staff receive thorough inductions and ongoing professional development, with external professionals contributing to their training. Residents' needs and preferences are assessed collaboratively, considering all aspects of their well-being and protected characteristics. The home provides nutritious and varied meals that residents enjoy, with adjustments made to meet individual dietary needs. Staff work effectively with healthcare professionals, and residents are supported to maintain their health through regular exercises and oral care. Adaptations to the building have enhanced accessibility and comfort, particularly for those with dementia, and staff are knowledgeable about the Mental Capacity Act, supporting residents in making their own decisions or ensuring decisions are made in their best interests.

The care provided is consistently compassionate, kind, and respectful. Staff build strong relationships with residents, understanding their life stories and preferences, which allows them to tailor interactions and provide personalised support. Residents are encouraged to express their views and be involved in decisions about their care, with their choices respected, including the option to spend time in their rooms. Staff actively promote privacy, dignity, and independence, involving residents in tasks they enjoy and ensuring mobility assistance is provided respectfully.

Whitebirch Lodge is responsive to residents' needs, with a fully implemented electronic care planning system that staff can easily access. Care plans are personalised and detailed, helping staff understand individual preferences and behaviours. Communication needs are met, with information provided in accessible formats when requested. Residents are encouraged to participate in a range of activities and maintain hobbies, and relationships are supported through flexible visiting policies. Any concerns raised are addressed promptly, and end-of-life care plans are person-centred, respecting individual wishes.

The leadership and management of Whitebirch Lodge have been strengthened, with regular audits and surveys providing clear oversight of service quality. Any issues identified are addressed quickly and effectively. A new dependency tool helps ensure adequate staffing levels, and updated policies support the smooth running of the service. There is a culture of learning and improvement, with the registered manager actively analysing incidents to learn lessons and implement necessary changes. This proactive approach ensures a high-quality, person-centred care experience for all residents.