Kimberley Residential Home

Kimberley Residential Home is a care facility for up to 36 older people, many of whom are living with dementia. This recent inspection report provides insights into the home's performance across five key areas. Overall, the findings indicate a service that is largely effective in its provision of care, with strong performance in how it supports residents, its responsiveness to needs, and its leadership. While most areas received positive feedback, there were specific points noted for improvement, particularly concerning the safe storage of medicines, which is a key focus for the home moving forward.

On safety, while recruitment processes have improved, the home requires improvement in ensuring all medicines are consistently stored at the correct temperature. Although immediate actions were taken during the inspection to address this, and medicines were found to be secure, one instance of a prescribed medicine not being administered as intended was noted. The service is effective in its approach to care, with robust assessments of residents' needs and risks. Residents are supported to maintain their health, with timely referrals to healthcare professionals, and care plans are personalised to promote independence and well-being.

Regarding caring practices, staff are consistently described as kind and compassionate, treating residents with dignity and respect. They are attentive to residents' individual needs and preferences, fostering a supportive environment where residents feel heard and valued. In terms of responsiveness, the home excels at planning personalised care that truly reflects residents' preferences and life histories. Routines are flexible, and residents are encouraged to participate in a range of activities, with their feedback actively sought and acted upon to continuously improve the service provided.

Finally, on being well-led, the home benefits from strong and consistent leadership. The manager, recently promoted, has a clear vision for the service that promotes high-quality, person-centred care. Staff feel supported and motivated, and there is a culture of openness and continuous improvement, with regular audits and feedback mechanisms in place to ensure ongoing quality.