The Hailey Residential Care Home

The Hailey Residential Care Home provides accommodation and personal care for adults requiring support with their mental health. While the home fosters a warm, friendly atmosphere with a dedicated and approachable staff team who know residents well, a recent inspection highlighted several important areas that require attention. Families looking into the home will find a supportive and caring environment for daily life, alongside specific management and safety practices that need development.

When it comes to safety, the home faces certain challenges. Inspectors found that risk assessments were not always fully completed, particularly regarding how to manage situations when residents become distressed, or for specific medical needs like catheters and the safe storage of flammable emollient creams for residents who smoke. While daily routines and general environmental safety are managed well, staff recruitment files sometimes lacked complete employment histories, and recording practices for topical creams need tighter oversight.

On the effective side, residents are supported in line with the Mental Capacity Act, ensuring they maintain maximum choice and control over their lives. Staff involve relatives and healthcare professionals to make decisions in residents' best interests whenever necessary.

The home excels in being truly caring. Residents speak positively about the service and enjoy warm relationships with staff, who take the time to chat, laugh, and support individuals to take part in activities, go out for appointments, and visit day centres.

Regarding responsiveness, the home tailors support well to individual routines and helps residents access external healthcare professionals, such as the community mental health team, whenever their needs change or mental health declines.

Finally, leadership and oversight require strengthening. Internal checks and audits missed some of the shortfalls identified during the inspection, and systems for gathering and analyzing feedback from staff surveys and resident meetings lacked clear action plans to demonstrate that suggestions lead to tangible improvements.