Whitefield House

This report details an inspection of Whitefield House in April 2018. The inspection assessed the service against the CQC's five key questions: Is the service safe, effective, caring, responsive, and well-led. The report found that improvements noted in the previous inspection had been made, particularly concerning medicine management and quality assurance processes. Overall, the inspection highlights a service that has made significant progress and continues to focus on delivering high standards of care and a positive living environment for its residents.

In terms of safety, the home maintains robust systems for staff recruitment, ensuring sufficient staffing levels and that staff receive appropriate training and support. Medicine management is handled safely, with staff trained and competent in administration, and accurate record-keeping. Environmental and individual risk assessments are person-centred and provide staff with clear guidance, while appropriate health and safety checks and equipment maintenance are in place.

Regarding effectiveness, residents' rights and choices are consistently respected, with staff adhering to the Mental Capacity Act and seeking consent for care. Staff are well-trained and receive regular supervision, enabling them to provide effective support. Nutritional needs are met, and residents are pleased with the food provided.

The caring aspect of Whitefield House is evident in the friendly, homely, and easy-going atmosphere. Staff demonstrate empathy and kindness, and there is a genuine enjoyment of each other's company between residents and staff, fostering relaxed and positive interactions.

In terms of responsiveness, care records are detailed, person-centred, and written respectfully, guiding staff to promote independence and support residents' needs and wishes. The home offers a variety of activities, both on-site and in the community, to promote wellbeing and prevent social isolation, and a clear complaints procedure is available.

The service is well-led, with a registered manager who is passionately committed to high standards of care. Staff feel supported in their roles and enjoy working at the home. Robust systems are in place for quality assessment and monitoring, and residents feel heard and involved in the development of the service. The provider also demonstrates a commitment to involving residents in aspects of the home's operation, such as staff recruitment.