Woodbury Short Stay

The CQC inspection report for Woodbury Short Stay and Shared Lives Scheme reveals a service that has significantly improved since its last assessment. The inspection focused on five key areas: safety, effectiveness, care, responsiveness, and leadership, with the service performing well across all categories. This report highlights the dedication of the new registered manager and their team in creating a more positive and supportive environment for those using the short stay facilities and the shared lives scheme.

On safety, the service has made considerable progress. Following previous concerns, there are now robust systems in place for medicine management, with residents confirming they receive their medication on time. Risk assessments are more comprehensive, and staff are well-trained and confident in areas like moving and handling and PEG feeding, ensuring residents are protected from harm. Safeguarding procedures are strong, and staff feel supported and know how to report concerns effectively.

In terms of how effective the care is, residents' outcomes are consistently good. Staff training and development have been prioritized, ensuring they have the skills and knowledge to support residents. The service actively supports residents to eat well and access healthcare, with personalized care plans and clear communication with relatives. Significant improvements have been made to the physical environment, including the development of an accessible garden and more comfortable communal areas, enhancing residents' quality of life.

The service's caring approach is evident in the positive feedback from residents and their families. Staff are described as welcoming, kind, and dedicated, fostering a friendly and supportive atmosphere where residents feel valued and respected. The matching process for shared lives placements is thorough, ensuring good compatibility between carers and individuals. Residents' independence and preferences are respected, with efforts made to involve them in decisions about their care and daily life.

Regarding how responsive the service is, it has adapted well to residents' needs and preferences. For instance, the service listened to feedback and changed the terminology from 'customers' to 'guests', which residents preferred. The service actively involves residents in planning activities and events, ensuring their stay is engaging and enjoyable. The shared lives scheme has also improved its responsiveness, with an increased approval panel allowing for quicker emergency placements.

Finally, on how well-led the service is, there are clear signs of strong and effective management. The registered manager, with support from the provider, has implemented positive changes, leading to noticeable improvements. Staff morale is high, and there is a clear sense of teamwork. The service actively seeks advice and collaborates with other agencies to ensure the best possible outcomes for residents, demonstrating a commitment to continuous improvement.