Wilfred Geere House

This report summarises findings from an unannounced inspection of Wilfred Geere House, conducted on March 15, 2018. The inspection aimed to assess the quality of care provided and ensure the service meets legal requirements. The report is a condensed version as the overall rating has remained consistent since the previous inspection. Wilfred Geere House offers respite care and step-down beds for individuals transitioning from hospital, with one long-term resident at the time of the visit. The home can accommodate up to 30 people.

Regarding safety, residents expressed feeling safe. Safeguarding policies are in place and staff have received appropriate training. Recruitment processes are robust, ensuring staff are safely hired. Staffing levels are flexible and appear sufficient to meet residents' needs, although there were occasional mentions of reliance on agency staff. Medicine handling systems are secure, and risk assessments are regularly updated. Infection control procedures are followed diligently.

In terms of how effective the care is, residents receive thorough assessments before admission. The home has introduced an enhanced dementia service offering multidisciplinary team reviews. Staff receive comprehensive induction and ongoing training, with ample opportunities for professional development. Care plans are detailed and incorporate a range of health and personal information, including nutritional needs. The service operates effectively within the Mental Capacity Act and Deprivation of Liberty Safeguards framework.

On how caring the service is, staff were consistently observed interacting with residents with kindness, patience, and respect, demonstrating a commitment to preserving dignity. Residents and their families are involved in care planning, with this involvement documented. The home provides a welcoming leaflet with essential information for new residents and their families. Confidentiality and the secure storage of personal records are prioritised, alongside a commitment to equality and diversity.

When assessing how responsive the service is, care plans are person-centred, documenting individual preferences and choices. A variety of activities are offered, and arrangements are in place to support residents' religious and cultural needs. There is a clear complaints system with documented follow-up actions. User questionnaires are distributed upon discharge, and the service has received numerous compliments. The home also has a designated end-of-life care champion and staff trained in this area.

Finally, concerning how well-led the service is, staff feel supported by management. Accidents and incidents are meticulously recorded with details of impact and outcomes. Regular staff meetings facilitate communication and sharing of ideas. The service conducts numerous audits, identifying issues and recording appropriate actions. Managers from different in-house services collaborate to share initiatives.