Wilmington Manor Care Home

Wilmington Manor Care Home provides nursing care for up to 50 residents. This report from the Care Quality Commission (CQC) details an inspection conducted in October 2019, assessing the home across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Overall, the inspection found that Wilmington Manor Care Home met CQC standards, with residents and their families expressing satisfaction with the care and environment provided. The report highlights several strengths in how the home supports its residents and manages its operations.

On safety, the home has robust safeguarding procedures and effective recruitment practices to ensure staff suitability. Risk assessments are in place and understood by staff, and there are sufficient numbers of staff to meet residents' needs promptly. The home also maintains high standards of cleanliness and infection control, and medication management processes have been strengthened since the last inspection.

In terms of how effective the care is, residents' needs are assessed thoroughly before admission, incorporating personal preferences and histories. Staff receive comprehensive training and ongoing support, ensuring they are knowledgeable and skilled in delivering care. The home also collaborates effectively with external healthcare professionals to ensure continuity of care and supports residents in maintaining healthy lifestyles, including access to nutritious food and drinks.

Regarding how caring the service is, staff build compassionate and positive relationships with residents, treating them with dignity and respect. Residents feel heard and involved in decisions about their care, and their individual preferences are consistently respected. Families also noted the kindness and attentiveness of the staff.

In relation to how responsive the service is, care and support are personalised to individual needs and wishes, promoting independence. Systems are in place to monitor service quality and actively seek resident feedback, with records showing the home responds to concerns and learns from them.

Finally, concerning how well-led the service is, the management team fosters a positive and open approach to learning and development. Staff feel supported and find management approachable. The home also works professionally and transparently with external agencies, demonstrating a commitment to continuous improvement.