Windle Court

This report details an inspection of Windle Court, a care home providing personal care for up to 76 older people, including those living with dementia. The inspection assessed five key areas: safety, effectiveness of care, caring approach, responsiveness to needs, and leadership. The report highlights that the service has made significant improvements since the previous inspection.

On safety, residents feel secure and trust the staff, with robust recruitment checks and adequate staffing levels in place. The home effectively manages medication, and residents are protected from harm and abuse, with staff well-trained in safeguarding.

In terms of how effective the care is, residents' needs are thoroughly assessed and planned for, with staff receiving ongoing training and support. The home supports residents to eat well, and works collaboratively with healthcare professionals to ensure timely and appropriate care, though more accessible dietary information for the cook was identified as an area for development.

Regarding the caring aspect, staff are consistently described as kind, patient, and respectful, treating residents with dignity and promoting their independence. Residents' diverse needs are acknowledged, with a focus on enabling them to make choices about their daily lives and care.

In its responsiveness, Windle Court has developed a wellbeing strategy to foster social connections and engagement, with a dedicated wellbeing lead now in post. The service works to involve residents in planning their care, and activities are being developed based on resident preferences.

Finally, concerning leadership, the service has a person-centred and open culture. The registered manager is visible and accessible, and staff have a clear understanding of their roles. Effective systems are in place for monitoring quality and driving continuous improvement.