Woodland View

This report from the Care Quality Commission provides an overview of Woodland View's recent inspection. It details the findings across key areas to assess the quality and safety of care provided to residents. The inspection focused on how safe and well-led the service is, aiming to identify strengths and areas for improvement in its operational and care delivery practices.

On safety, potential risks to residents are now effectively assessed and managed with up-to-date care plans. Medication is handled safely, and staff recruitment processes ensure suitability. While most areas were robust, a recommendation was made regarding PPE donning and doffing areas, which was promptly addressed. Infection prevention measures are in place, though some minor staining on furniture and carpets in the dementia unit was noted, with deep cleaning scheduled.

In terms of how effective the care is, residents' needs are being met, and staff are supported to deliver care. While the report does not detail findings for this specific inspection, previous comprehensive inspections indicate that care plans were being reviewed to ensure accuracy regarding residents' preferences and needs, especially concerning COVID-19.

Regarding caring practices, the report highlights that residents are supported to have maximum choice and control over their lives, with staff acting in their best interests. Policies and systems are in place to support this approach. While not a focus of this particular inspection, the overall positive tone suggests a caring environment.

In relation to being responsive, the report mentions that the service has adapted to the pandemic, creating a COVID-19 safe visiting room and reorganizing furniture to allow social distancing during mealtimes. Processes are in place for safe admissions, including isolation and testing, to protect existing residents.

In terms of how well-led the service is, the registered manager is actively involved in governance and quality assurance, with regular audits conducted. Staff feel supported and able to raise concerns. Relatives have expressed positive feedback about the service, and the manager has ensured residents' views are still heard during periods of isolation. A recommendation was made regarding communication up the management line, with acknowledgement that the manager is very busy.