Woolston Road

This report summarizes a recent inspection of Woolston Road, a care home providing accommodation and personal care for up to six individuals with learning disabilities or autistic spectrum disorder. The inspection aimed to assess the quality and safety of the service provided. Overall, the report highlights a service where residents feel safe and well-supported, with staff demonstrating a strong understanding of individual needs and preferences. The service focuses on fostering independence, community engagement, and the development of essential life skills, contributing to residents' fulfillment and active lives.

On safety, residents and professionals alike expressed that people felt safe at Woolston Road, with robust safeguarding systems in place and no open alerts at the time of inspection. Staff are well-trained in identifying and reporting concerns, and the recruitment process ensures suitable staff are employed. The home manages risks effectively, including those related to behavior and health, and maintains adequate staffing levels. Medication is administered safely, with secure storage and trained staff, and infection control practices are well understood and implemented.

In terms of how effective the care is, residents consistently achieve good outcomes, with their needs and choices being thoroughly assessed and incorporated into care plans. Staff receive appropriate training and induction, which enables them to support residents effectively. Residents enjoy the food and are actively involved in meal preparation, with dietary needs being well met. The service ensures residents access necessary healthcare services and works collaboratively with health professionals, adhering to best practices like the STOMP initiative. The home's environment is adapted to meet residents' needs, and while most consent procedures are followed, there's an identified area for development regarding specific assessments for bed rails, personal care, and assistive technology.

The service is caring, with residents, relatives, and professionals describing staff as kind and compassionate. Residents' cultural and spiritual needs are respected, and staff are trained in equality and diversity. Communication needs are understood, and individuals are actively involved in decision-making about their care, with advocacy support available. Privacy, dignity, and independence are paramount, with staff demonstrating respectful practices and actively promoting residents' autonomy. The introduction of "Active Support" further enhances residents' involvement in their own lives.

Regarding how responsive the service is, care planning is highly personalised, embedding person-centred approaches and creative strategies. Staff have a deep understanding of residents' preferences, leading to positive outcomes and a sense of purpose for individuals. The service effectively identifies and meets communication needs, working with specialists to develop skills. Residents are actively involved in their care reviews, with the service supporting their community participation based on their interests and hobbies.

Finally, on how well-led the service is, leadership promotes strong teamwork and a clear understanding of roles. The registered manager and staff work collaboratively to ensure residents' goals are met safely. Regular checks are in place to monitor safety and quality, and the management team is committed to continuous improvement. The service aligns with best practice guidance for supporting individuals with learning disabilities and autism, emphasizing choice, independence, and inclusion.