Rowan Close

This report from the Care Quality Commission (CQC) provides an overview of the inspection conducted at Rowan Close, a residential care home. The inspection aimed to assess the quality of care and support provided to residents, focusing on five key areas: safety, effectiveness, caring approach, responsiveness to needs, and leadership. The report details the findings from unannounced visits, discussions with staff, relatives, and a review of resident records, offering insights into the daily operations and overall resident experience at Rowan Close.

On safety, the home ensured residents were protected from harm, with staff well-trained in safeguarding and knowledgeable about reporting procedures. Recruitment processes were robust, and sufficient staffing levels contributed to residents' well-being. Medicines were administered safely and accurately, and infection control measures were effectively in place.

In terms of how effective the care is, residents' needs were assessed and planned for collaboratively, ensuring personalised support. Staff received comprehensive training and ongoing supervision, enhancing their skills to meet diverse resident needs. Mealtimes were positive experiences, with attention paid to dietary needs and preferences, and residents were supported in maintaining healthy lives with appropriate healthcare referrals.

The caring aspect of Rowan Close was highlighted by the compassionate and kind interactions between staff and residents. Staff demonstrated a deep understanding of individual needs, treating everyone with dignity and respect, and actively involving them in decisions about their care. Relatives expressed satisfaction with the staff's attentiveness and the positive relationships formed.

Regarding how responsive the service is, care plans were personalised and regularly reviewed, reflecting residents' preferences and changing needs. Staff were knowledgeable and communicated effectively, ensuring that care provided was always in line with individual requirements. The home also demonstrated adaptability in its environment to better suit residents' needs.

Finally, concerning how well-led the service is, Rowan Close operated with clear management structures and regular quality audits. Staff felt supported in their roles, and there was a consistent focus on continuous improvement. The home's operations were guided by principles that promoted resident choice, control, and independence.