18 Wolverton Gardens, Horley (Active Prospects)

18 Wolverton Gardens is a purpose-built bungalow providing personal care and accommodation for up to five adults with profound learning disabilities and complex physical health needs. The home aims to promote choice, independence, and meaningful daily lives for everyone living there. Overall, families and visiting professionals report feeling confident in the safety and quality of the care provided, highlighting a stable and dedicated staff team that knows residents well. At the same time, the recent inspection pointed out a few administrative areas to watch, such as ensuring that daily meals strictly reflect the planned menus.

Families and staff confirm that residents are protected from avoidable harm, supported by thorough risk assessments, safe medicine management, and proper infection control practices. The environment is clean and fully accessible for wheelchair users, though inspectors noted that certain equipment upgrades, like a bathroom tracking hoist recommended by an occupational therapist, were scheduled for installation shortly after the visit.

Care outcomes remain consistently positive because staff receive regular training, supervision, and guidance tailored to individuals' specific health and dietary needs. Healthcare professionals are routinely consulted when new needs arise, and staff actively work within legal frameworks to respect residents' capacity and consent. However, inspectors did observe that the meal served on the day of the visit did not match the written menu, prompting a planned review of menu tracking.

Residents are treated with genuine kindness, dignity, and compassion by a consistent team of workers who understand their individual personalities and communication styles. Staff respect residents' privacy and actively encourage them to be involved in decisions about their daily routines, relationships, and personal goals.

Care is tailored closely to each person's unique preferences, supported by detailed personal plans that guide daily communication and routines. The home maintains an accessible complaints system, and any feedback or minor concerns raised by families are addressed quickly and transparently.

The service is supported by an open and inclusive management culture where staff feel valued, well-supported, and confident in reporting any concerns. Although the home was in the process of finalizing the formal registration for its manager with the CQC at the time of the visit, robust governance systems and regular quality checks ensure the service continuously learns and improves.