Upfield

This report from the Care Quality Commission (CQC) provides an overview of Upfield, a residential care home for up to six individuals with learning disabilities and/or autism. The inspection assessed how safe, effective, caring, responsive, and well-led the service is, aiming to give families a clear understanding of the care provided. Overall, the report highlights a service that is making positive steps in supporting its residents to live fulfilling lives.

In terms of how safe the care is, residents and their relatives feel secure, and staff are well-trained to support individuals flexibly and in non-restrictive ways, even in challenging situations. The home actively encourages positive risk-taking, helping residents develop independence and skills while ensuring their safety. Staff are vigilant in recognising and reporting concerns, with robust safeguarding procedures in place. Regarding how effective the care is, residents are actively involved in decisions about their support, with care plans tailored to individual needs and preferences. Staff demonstrate strong knowledge of best practices and receive comprehensive training, ensuring they are well-equipped to support residents. The service also focuses on promoting healthy lifestyles, with residents involved in preparing nutritious meals and having regular access to healthcare professionals.

When considering the caring aspect, people feel valued as individuals, and their support is personalised to their unique wishes and interests. Staff are described as intuitive and caring, respecting residents' dignity and independence. The atmosphere in the home is noted as friendly and homely, creating a positive environment for those living there. In terms of being responsive, the service ensures residents have maximum choice and control over their lives, supporting them in the least restrictive way possible and in their best interests. The model of care and the setting are designed to maximise independence, with residents consulted on aspects of their living environment and daily routines. Finally, concerning how well-led the service is, the management team demonstrates good oversight of quality and safety, continuously seeking to improve the home by listening to residents, relatives, and staff. They are praised for their leadership, fostering a collaborative and supportive team environment.