Longford

This report from the Care Quality Commission (CQC) provides an overview of Longford, a residential care home supporting adults with learning disabilities and/or autism, some of whom also live with physical disabilities. The inspection focused on assessing the quality and safety of care provided, with the service aiming to help residents live as full a life as possible, emphasising control, choice, and independence. The report details the findings across five key areas, offering insights into the daily life and care arrangements for the six residents.

In terms of safety, the home has robust systems in place to protect residents from harm. Staff are well-trained in safeguarding, and risks are thoroughly assessed and managed in care plans. While most medication management is safe, a minor issue with the return of some unused medicines was noted and promptly addressed by the manager. Sufficient staffing levels ensure residents receive adequate support, and the recruitment process is thorough.

Regarding effectiveness, care plans are comprehensive and person-centred, reflecting residents' needs and preferences. Staff are knowledgeable and regularly updated on best practices, including specialist training. While support for fluid intake monitoring was generally good, the recorded details for one resident were initially lacking, but this has since been rectified by the manager. The home effectively supports residents to maintain their health and works collaboratively with other agencies.

The caring aspect of the service is highlighted by residents appearing happy and content, with staff showing genuine affection and compassion. Residents are actively involved in decisions about their care and supported to maintain their independence and privacy. The service actively promotes equality and diversity, and there are clear systems to address residents' individual needs and preferences, even adapting activities like bowling to ensure enjoyment.

On responsiveness, Longford focuses on individual needs and preferences. The home is adapted to support residents, including a self-contained unit for one individual, and personalised bedrooms. Residents are supported to engage in community activities and holidays, demonstrating a commitment to their quality of life and personal fulfilment. Feedback from residents and their families was positive, indicating that their needs were being met.

Finally, concerning how well-led the service is, the registered manager demonstrates a strong understanding of their responsibilities and implements effective quality assurance systems. Regular audits and senior management oversight contribute to continuous improvement. Staff feel well-supported by the management team, who are consistently available and responsive to their needs, fostering a positive and effective working environment.