Abbeywood Tottington Limited

Abbeywood Tottington is a residential care home providing accommodation and personal care for older people in a secure environment close to local amenities. Recent changes in the leadership team have seen the former deputy manager step up to run the home, supported by ongoing management audits and a business improvement plan. While families generally praise the kind staff and secure surroundings, inspectors reviewed specific concerns regarding care practices, staffing levels, and falls management to ensure residents remain properly protected.

Residents are kept safe through established safeguarding procedures, proper staff background checks, and secure medication management, while the premises and equipment are regularly maintained. Although rotas match actual staffing numbers on duty and residents feel secure, some people noted that staff are often very busy and feel there are not always enough team members to manage everyday needs.

Care is delivered with a strong focus on individual needs and health monitoring, including timely GP referrals for things like weight loss and proper legal frameworks for mental capacity decisions. Staff support residents to maintain their independence and make daily choices, though the report notes that care plans are currently being transitioned to a new electronic system.

Residents and relatives consistently describe the staff as friendly, cheerful, and respectful, ensuring people receive kind support that promotes their overall well-being. Visitors are welcome to spend time with their relatives, and a visiting pod is available during infection outbreaks.

Activities are provided, such as bingo and outside entertainers, but residents pointed out that these can be limited and lead to boredom. The management acknowledges this feedback and plans to explore further activity development through their business improvement plan.

The home is guided by up-to-date policies, regular internal checks, and a clear business improvement plan aimed at staff development, training, and communication. While relatives suggested improvements such as regular newsletters and better social media updates, staff report that team morale is improving and they feel well supported by the management.