Walshaw Hall

Walshaw Hall provides personal care and accommodation for up to 56 individuals across three separate floors, with a focus on dementia care on the ground and first floors and residential care on the top floor. Based on the latest inspection, residents and their families report that people are treated with dignity and respect, feel genuinely safe, and enjoy a warm environment where staff listen to their wishes. At the same time, the home has clear areas for ongoing development, ensuring transparency for families making a choice.

The home maintains robust safety measures, including secure medicine management, thorough pre-employment background checks for new staff, and regular maintenance and hygiene checks across the clean premises. While safety protocols are well managed, some care records within a newly introduced electronic system required reviewing and updating, and both residents and relatives occasionally noted that the home could feel short-staffed, though regular and familiar agency workers help cover vacancies.

People receive timely healthcare support through weekly GP visits, appropriate external referrals for dental, optical, and specialist care, and responsive monitoring of changing needs and accidents like falls. Staff understand how to support individuals in making their own choices and adhere strictly to legal frameworks regarding mental capacity and best-interest decisions.

Staff interact with residents in a polite, friendly manner, delivering care with smiles and friendly conversations that help people feel at home. Families are welcomed without restrictions, and residents are supported to maintain their personal routines and maximum independence, though some areas would benefit from additional dementia-friendly signage to aid orientation.

Management regularly monitors standards through internal audits, safety checks, and feedback surveys distributed to families, staff, and visiting professionals. Leadership is stable and experienced, though the home is still working on fully embedding the new electronic care planning system and providing complete staff training to ensure all records remain entirely accurate.