The Elton Unit

The Elton Unit, part of The Priory Highbank Centre, was inspected by the CQC on 21 and 22 May 2018. This unannounced visit reviewed the care and accommodation provided to 25 residents with complex neurological and behavioural needs. The inspection confirmed that the service continues to meet all regulations, maintaining a positive overall standard of care. The report highlights the commitment to resident well-being and effective rehabilitation, while also pointing to areas where further focus can enhance the service.

Regarding safety, the unit is exceptionally well-managed, with robust measures to prevent unauthorised access and a strong safeguarding culture. Staff receive comprehensive training, feel confident reporting concerns, and work with a strong sense of teamwork. The physical environment is secure, hygienic, and well-maintained, with all necessary equipment serviced and emergency procedures in place. Medication management is also exceptionally safe, with competent staff and strict protocols.

In terms of how effective the care is, residents undergo thorough pre-admission assessments to ensure their needs can be met. Staff receive comprehensive induction and ongoing training, developing new skills and confidence. The management demonstrates a clear understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards, ensuring resident autonomy is respected and any necessary restrictions are legally authorised.

On the aspect of caring, staff are described as consistently demonstrating kindness and compassion. Residents and their families noted a friendly, caring, and happy atmosphere within the unit, with staff being approachable and supportive. This positive environment fosters strong relationships and allows for sensitive support, especially in interpreting nonverbal communication.

In terms of responsiveness, care plans are regularly reviewed to reflect changes in residents' needs, and residents are actively involved in planning their activities. The complaints procedure is clearly displayed, with families feeling confident in raising any concerns. The service also provides clear pathways for residents and families to seek information and advice.

Finally, concerning how well-led the service is, there is a consistent commitment to continuous improvement. The registered manager is visible, knowledgeable, and well-respected, fostering a positive and supportive environment for staff. Quality monitoring processes are in place to ensure safe and effective care delivery, and staff feel their needs and those of the residents are well-addressed.