Abbotsford Care Home - Manchester

Here is a summary for the Abbotsford Care Home's profile page, written in plain English for families:

This inspection report from the Care Quality Commission (CQC) provides an overview of Abbotsford Care Home in Manchester, assessing key aspects of the care provided. The report details how the home has made significant improvements since its last inspection, particularly in areas such as safety and effectiveness of care. It highlights the positive experiences of residents and the dedication of the staff team. The summary aims to give families a clear understanding of what the CQC found during their visit, focusing on the practicalities of daily life and care at the home.

On safety, the home has implemented robust systems to ensure medicines are managed effectively and people are protected from abuse. Staff are well-trained and recruited safely, and risks to residents' health and well-being are carefully assessed and managed. Premises checks and safety certificates are up to date, and infection control procedures are in place. While medication administration is now safe, there was a minor point noted about ensuring 'when required' medicine guidance is always fully detailed, and the room thermometer needed resetting, both of which were promptly addressed.

In terms of how effective the care is, residents' needs are being met by sufficient, trained staff, and the care environment is clean with ongoing redecoration. Infection control measures are in place and used effectively, and residents are complimentary about the food, although the dining room décor could be improved to enhance the dining experience. Electronic care plans are helping staff provide personalised care, and the home maintains good working relationships with healthcare professionals.

Regarding caring practices, residents receive compassionate and respectful support. Staff are noted for their kindness and for involving residents in decision-making about their care, respecting their individual preferences and promoting independence. The home has also made efforts to consider residents' cultural and religious needs in its new menus. Feedback from residents and their relatives was overwhelmingly positive, highlighting the staff's awareness of individual needs.

However, the service requires improvement in how responsive it is. While residents and families appreciated the home's efforts, particularly during the pandemic, there's an indication that the home is keen to re-establish professional partnerships. The report notes that the dining room décor could be improved to maximise a positive dining experience for residents, and while residents are complimentary about the food, some suggested more choice could be offered.

On being well-led, the home has strong governance arrangements, with regular internal quality checks and effective audit systems used for continuous improvement. The management team is actively involved in reviewing incidents and implementing changes. The report indicates the home has good leadership and is working towards ensuring all aspects of care meet regulatory standards.